Small Business IT Consulting

Small business or non-profit organization use a variety of tools and processes to manage their information: customer or donor information, contacts, financial accounts, internal directory etc. If separate tools are used for each of these, they require a lot of manual, time-consuming or error-prone processes to use together. It's often quite challenging to effectively integrate information collected from a website into these back-office processes. KESL has years of experience helping such organizations better manage their information.

If you sell products or solicit donations on your website, you need to capture and track that information somehow, tying it back to your shipping or donor relations systems. If you solicit feedback or inquiries from your website, you want to track how these are dealt with. If you have many interactions with clients and donors, you want to track their purchases and donations, contact information and maybe even who spoke to them and what they talked about. Integrating custom or off-the-shelf customer relations management software, accounting software and your website can be a real challenge if you run a non-technical organization or if you have a small or non-existent IT department.

We provides consulting services to fill this need in your organization. We use plain language to help you identify your needs, what can be improved and how. We can help you make decisions on what off-the-shelf or custom software would meet your needs, and we can help you install and operate such software. We can also develop custom software if that's what's needed, and we can help integrate external and internal websites into your back-office processes.

Learn more about we can help:

• collect data using websites, and integrate them into your workflow »
• develop custom software to meet your needs »
• train existing IT staff to upgrade their skills and processes »